Refund Policy

Fare-Specific Policies

Refund policies vary by fare class. Each fare type has its own specific terms and conditions, which are displayed during the booking process. Please review the fare details before completing your purchase.

General Refund Guidelines

As a general rule:

• Refundable fares: May be cancelled for a refund, subject to the specific fare's terms and any applicable fees
• Non-refundable fares: Cannot be cancelled for a refund, but may be changeable according to the fare's terms
• Changeable fares: May be modified for a fee or fare difference, as specified in the fare conditions
• Non-changeable fares: Cannot be modified after booking

Cancellation Process

To request a cancellation or refund:

1. Contact our customer service team
2. Provide your booking reference number
3. Specify the fare(s) you wish to cancel
4. Our team will review your request based on the fare's refund policy

Processing Time

Refunds, when approved, are typically processed within 5-10 business days. The exact timing depends on your payment method and financial institution.

Fees and Penalties

Cancellation fees, change fees, and fare differences may apply depending on the fare class and timing of the request. These fees are specified in the fare conditions displayed during booking.

No-Show Policy

If you fail to check in for your flight (no-show), the fare is typically non-refundable. Some fares may allow partial credit for future travel, subject to the fare's specific terms.

Force Majeure

In cases of force majeure (events beyond our control such as natural disasters, political unrest, etc.), we may offer alternative accommodations or refunds in accordance with applicable regulations and airline policies.